24/7 Emergency Service IICRC Certified All Insurance Accepted Mitigation Through Rebuild
Water Restoration Article · December 4, 2023 · Romexterra Restoration

Water Damage Restoration Process

The water damage restoration process includes inspection, extraction, drying, cleaning, documentation, repairs, and final restoration.

24/7 Emergency Service
5-60 Minute Emergency Response
All Insurance Accepted
Homes, Businesses & Facilities
Request Service
Non-emergency requests are returned within one business day.

Currently experiencing an emergency? Call (312) 549-9620 now for immediate assistance.

For emergencies, call now. Online requests are returned within one business day.

5-60 Min
Emergency Response
1,100+
1,100+ Google Reviews
20,000+
Successful Restorations
20+ Yrs
Serving Chicagoland Since 2003
Ultimate Guide: The Process of Water Damage Restoration
A flooded basement with a lot of water coming out of it.

What is water restoration? As we delve into the world of water damage restoration, homeowners and property managers alike must grasp its importance. Understanding this process helps you act swiftly and appropriately when water damage strikes, minimizing property loss and preventing additional issues such as mold growth. Water damage can rear its head due to various reasons, from unforeseen natural disasters like floods and heavy storms to domestic issues such as plumbing failures or appliance leaks.

Throughout this article, we'll unpack the step-by-step water damage restoration process. We'll start by discussing immediate response actions, followed by assessment, water removal, drying, and dehumidification. We'll wrap up with a conversation about cleaning, sanitizing, and finally, restoring your property to its pre-damage condition.

What is Water Damage?

Water damage refers to a variety of potential losses caused by water intruding where it enables destructive processes like rotting of wood, growth of mold, bacteria proliferation, swelling of composite woods, de-laminating of materials such as plywood, and many others. Although it can occur in any area of a property, it is particularly concerning when it affects areas like living spaces, storage areas, or mechanical equipment. The extent of water damage can be minor, limited to superficial discoloration, or it can be catastrophic, involving structural damage to a property. Understanding the nature and scope of water damage is the first step in the restoration process.

There are three primary categories of water damage, namely, clean, gray, and black water. Clean water comes from rain or leaky pipes and poses no immediate health risks. Gray water includes water from appliances like washing machines or dishwashers and may contain some contaminants. Black water, however, is the most dangerous as it contains sewage or flood waters and can pose serious health threats. 

Regardless of the category, a quick response to water damage is critical. Delayed action can lead to further destruction, including structural damage to the building and the growth of mold, a significant health hazard. 

Common areas and items that are most susceptible to water damage include basements, bathrooms, kitchens, and any place in your home with plumbing. Items such as carpeting, drywall, and furniture are also highly susceptible to water damage. Understanding these potential risks makes it easier for us to prevent and manage water damage effectively. So, what does a water remediation company do? 

Step 1: Initial Assessment and Safety Measures

Before anything else, safety should be our top priority. We need to ensure that the electricity is turned off and we're properly geared up with protective equipment. Our initial assessment will determine the extent of the water damage. We'll use advanced equipment and techniques, such as moisture detectors, hygrometers, and infrared cameras, to measure the damage and track the drying process. This is also the perfect time to document the damage for insurance purposes. Remember, thorough documentation is crucial for successful insurance claims.

Step 2: Water Removal Process

Once the damage has been assessed, we must act quickly to remove the water. Professionals use powerful pumps and vacuum units to rapidly remove hundreds or even thousands of gallons of water from your property. Time is of the essence to prevent mold growth and structural damage. If you're considering a DIY approach, you'll need to rent or buy a wet/dry vacuum and be sure to take all necessary safety precautions.

Step 3: Drying and Dehumidifying

Water removal is just the first step. We also need to thoroughly dry and dehumidify the area. Drying removes the bulk of the water, while dehumidification eliminates the moisture in the air that can lead to mold and mildew. We'll use industrial-grade air movers and dehumidifiers for this remediation process. It's crucial to check and ensure that hidden areas, like behind walls and under flooring, are also thoroughly dried.

Step 4: Cleaning and Sanitizing

Next, we'll clean and sanitize the affected areas to eliminate any potential mold, bacteria, or other hazards. This includes cleaning walls, carpets, and personal items. We'll use a range of cleaning products, both natural and chemical-based, depending on the situation. The key here is to choose the right cleaning agent for the job to prevent further damage.

Step 5: Restoration and Repair

Finally, we're ready for the restoration and repair process. This can range from minor repairs like painting and fixing drywalls to major ones like reconstructing entire rooms. We'll also work on restoring damaged furniture and personal items. In cases of extensive damage, you might need to call in professional contractors to ensure everything is restored to its pre-damage condition.

Can You Prevent Water Damage?

While it's impossible to prevent all potential water damage, there are several proactive measures we can take to significantly reduce our risk. Here are some tips to help keep your property safe:

  • Schedule Regular Maintenance and Inspections: Just as we take our cars in for regular tune-ups, our homes also benefit from periodic check-ups. Have professionals inspect your plumbing systems, roof, and HVAC units for potential issues that could lead to water damage. 
  • Install Water Sensors: These handy devices can detect water leaks and changes in humidity levels, alerting you to potential problems before significant damage occurs. Place them near appliances, pipes, and areas like basements and bathrooms that are prone to water damage.
  • Mind Your Landscaping: Believe it or not, the way you arrange your outdoor space can impact your risk of water damage. Make sure your yard slopes away from your house to prevent water from pooling around your foundation. Also, be mindful of where you plant trees and shrubs, as their roots can grow into your pipes and cause leaks.
  • Keep Your Gutters Clean: Gutters are your first line of defense against water damage, directing rainwater away from your home's foundation. Make sure to clean them regularly and check for any blockages, especially after a storm.
  • Stay on Top of Plumbing Maintenance: Keep an eye out for any signs of leaky pipes, such as moisture under sinks or discolored water. Address minor plumbing issues promptly to prevent them from becoming major headaches down the line.

Prevention is always better than cure. Regular maintenance and vigilance can save you from costly repairs and preserve the integrity of your property.

How to Choose a Water Damage Restoration Professional

Choosing the right professional for water damage restoration is critical to safeguarding your property. It's not a decision to take lightly - the expertise and quality of service can greatly impact the outcome of the restoration process. Here are some factors to consider and questions to ask when making your choice:

  • Certification: Ask if the company is certified by a reputable authority, such as the Institute of Inspection Cleaning and Restoration Certification (IICRC) or the Restoration Industry Association (RIA). These certifications ensure that the company adheres to industry standards and employs trained technicians.
  • Insurance: Ensure that your chosen restoration company carries comprehensive liability insurance and workers' compensation insurance. This protects both you and the company in the case of any accidents during the restoration process.
  • Reviews and References: Look into the company's reputation. Read online reviews, preferably from a variety of sources, and ask the company for references. Pay particular attention to how the company responds to negative reviews - this can be an indicator of their commitment to customer service.
  • Experience: Inquire about the company's experience. Have they handled situations similar to yours? What's their track record in dealing with insurance companies? Experience can make a significant difference in the outcome of the restoration process.
  • Availability: Water damage is an emergency that requires immediate attention. Check if the company offers 24/7 emergency services. Ask about their response time - the faster they can get to your property, the better.
  • Detailed Plan: A professional water damage restoration company should provide a detailed plan of how they'll handle your specific situation, including an estimate of the time and costs involved.
  • Equipment: Ask about the equipment they use. Do they employ state-of-the-art technology such as dehumidifiers, air scrubbers, moisture detectors, and other advanced equipment? High-quality equipment can ensure a more effective and efficient restoration process.

When selecting a water damage restoration company, we recommend asking the following questions:

  1. What certifications do you hold?
  2. Do you carry comprehensive insurance?
  3. Can you provide references from previous clients?
  4. What type of water damage restoration experience do you have?
  5. Do you offer 24/7 emergency services? 
  6. Can you provide a detailed plan for my specific situation?
  7. What kind of equipment do you use in the restoration process?

By focusing on these factors and asking these questions, you'll be better equipped to make a confident, informed decision when choosing a water damage restoration professional. After all, your property is too important to entrust to anyone but the best.

What's Your Water Damage Plan? Stay Safe With Romexterra Restoration

At Romexterra Restoration, we are committed to industry-leading standards, maintaining essential certifications and providing 24/7 emergency services. Our experienced team, armed with advanced equipment, is ready to take on any water-damage situation and restore your property to its pre-damage condition. Remember, it's not just about responding to a crisis but also preventing one. Why not schedule a consultation with us today? Let Romexterra Restoration be your partner in water damage prevention and restoration. Call us now!

Water Damage Restoration Process FAQs

How long does it take to restore a home after water damage?

The time it takes to restore a home after water damage can vary significantly depending on the extent of the damage. Typically, drying out a property can take around 2-5 days, but full restoration and repair can take weeks or even months.

How long does it take for water to cause structural damage?

Water can start causing structural damage to a property within 48-72 hours. However, if water exposure is prolonged, it could lead to more serious structural damage over a period of weeks or months.

How much does water damage restoration cost?

The cost of water damage restoration can depend on a range of factors, from the extent and type of water damage to the size of the area affected. A minor restoration job might cost a few hundred dollars, while severe damage could cost several thousands.

What is the difference between mitigation and remediation of water damage?

Mitigation in terms of water damage refers to the immediate steps taken to stop the spread of damage. Remediation, on the other hand, involves repairing or restoring the property to its pre-damage conditions after the water has been mitigated.

Is water damage reversible?

Yes, water damage can often be reversible through proper cleaning, drying, and restoration; however, the process must start as soon as possible to prevent long-term structural damage and mold growth. It's important to consult professionals for severe cases of water damage.

< Older Post Newer Post >

3 Steps to Restore Your Property

We've made the process simple. One call, and Romexterra handles everything — from the first response to the final nail.

Step 1
📞
Call Us Anytime

One call connects you to a live Romexterra specialist — 24 hours a day, 7 days a week, 365 days a year, including holidays.

📍 Real person. Always. No hold music.
Step 2
🚨
5-60 Minute Emergency Response

IICRC-certified crews deploy immediately with industrial extraction, drying, and remediation equipment to stop damage fast.

⏱ Varies by location and crew availability
Step 3
🏠
Fully Restored

We handle everything — mitigation, reconstruction, and full insurance claim coordination. One company, start to finish.

🛡 We file & manage your insurance claim
Start the Process — Call (312) 549-9620

Request service online · Emergency calls answered 24/7 · Typical rapid response

Emergency? Don't Wait
Water Damage Gets Worse
Every Hour You Wait
Mold begins within 24–48 hours. Call now for priority emergency dispatch.

Why Chicagoland Chooses Romexterra Over the Competition

Property damage is stressful enough. Romexterra gives you one local team that can answer the phone, respond quickly, document the damage, work with insurance, and handle the restoration through rebuild.

Romexterra Restoration team and vehicle fleet in Chicagoland
Local Team · Full-Service Restoration
One company from emergency response to rebuild.

Most restoration companies only solve one part of the problem. Romexterra manages the full process so property owners are not stuck coordinating multiple vendors in the middle of an emergency.

20K+
Properties restored across residential and commercial losses
24/7
Emergency line answered by a live human when it matters
2003
Serving Chicago and the surrounding suburbs since 2003
All
Insurance carriers accepted with claim documentation support
Local, not a national call center

When you call Romexterra, you reach a Chicagoland restoration team with crews, equipment, and accountability in this market.

24/7 live emergency response

Water damage does not wait for business hours. A live person can answer, gather details, and help route the emergency.

Full-service restoration company

Romexterra can manage the restoration process from the first response through getting the property back to normal, reducing handoffs and keeping accountability clear.

Insurance-ready documentation

The team documents moisture readings, affected materials, photos, equipment, and scope details to support the claim process.

We Work With All Major Insurance Companies

Romexterra coordinates with insurance carriers using clear documentation, professional communication, and restoration industry best practices.

Every carrier has expectations for documentation, scope clarity, mitigation standards, communication, and closeout details. Romexterra follows restoration best practices so the claim file is organized, understandable, and easier for adjusters and property owners to review.

Whether your policy is with a national carrier, regional provider, or specialty commercial insurer, our team can help provide the photos, readings, notes, and restoration documentation needed throughout the process.

And all other carriers. Romexterra works with insurance companies of all sizes and keeps documentation aligned with the restoration process from start to finish.

See What Property Owners Say About Romexterra

Real feedback from homeowners, businesses, and property owners who trusted Romexterra during restoration projects across Chicagoland.

Serving All of Chicagoland

5-60 minute emergency response in core Chicagoland service areas when crews are available. Click any city to explore dedicated service pages.

● Shaded Service Area — Chicagoland Metro

Water Damage Questions? We Have Answers.
Can't find what you're looking for? Our team is available 24/7 — call us any time and we'll walk you through your specific situation.
(312) 549-9620 Call Now — Available 24/7
What is water damage restoration?
+
Water damage restoration is the professional process of removing water from a property, drying the structure and contents, cleaning and sanitizing affected areas, and repairing or rebuilding what was damaged. It goes beyond simply drying things out — a complete restoration addresses hidden moisture, microbial risk, and structural integrity so your property is safe and fully functional again.
How long does water damage restoration take?
+
It depends on the severity. Water extraction typically happens within hours of our arrival. Structural drying generally takes 3 to 5 days for most residential losses, though larger or delayed cases can take longer. Repairs and rebuilding vary based on scope — a minor water loss might be fully resolved in a week, while a major flood could take several weeks to restore completely. We'll give you a realistic timeline on day one — no guessing.
How much does water damage restoration cost in Chicago?
+
Costs vary significantly based on the size of the affected area, the category of water involved, and the extent of structural damage. Minor losses may run a few hundred dollars; major losses can reach tens of thousands. The good news is that most sudden and accidental water damage is covered by homeowners insurance. Romexterra provides free on-site estimates and works with your insurance carrier to maximize your claim.
How do I choose a water damage restoration company?
+
Look for a company that offers 24/7 emergency response, holds proper certifications (IICRC is the industry standard), has documented local experience, works directly with insurance companies, and handles both mitigation and repairs — so you're not left managing multiple contractors. Read their Google reviews, not just their website.
Does homeowners insurance cover water damage?
+
In most cases, yes — if the damage was sudden and accidental. Burst pipes, appliance failures, and roof leaks are typically covered under standard homeowners policies. Gradual leaks and flooding from outside your home generally are not. If you're uncertain about your coverage, call us before you file — we've helped hundreds of Chicago homeowners understand their policies and get claims approved.
Do you serve my neighborhood?
+
We serve all of Chicago and the greater Chicagoland area — including Lincoln Park, Wicker Park, Logan Square, River North, Wrigleyville, Hyde Park, Pilsen, Bridgeport, the North Shore, Oak Park, Evanston, and communities throughout the suburbs. If you're in the greater Chicago area, we can be there. Call us and we'll confirm coverage for your specific address.

Don't Wait — Damage Gets
Worse Every Hour

If this is an active emergency, call now for immediate assistance. For non-emergency requests, submit the form and the team will respond within one business day.

Request Service

Non-emergency requests are returned within one business day.

Currently experiencing an emergency? Call (312) 549-9620 now for immediate assistance.

For emergencies, call now. Online requests are returned within one business day.

Or Call Us Directly
(312) 549-9620

Available 24 hours · 7 days · 365 days a year

Addison Location
750 W Annoreno Dr
Addison, IL 60101
Chicago Office
159 N Sangamon St, Ste 238
Chicago, IL 60607
Certifications & Accreditations
IICRC Certified
BBB A+
Licensed
Insured
Tap to Call — (312) 549-9620
24/7 emergency service available now Call Now